Refund Policy

We offer a 30-day money-back guarantee.

To start a return, contact us at info@candidtails.com. If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, you can always contact us at info@candidtails.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund. We may ask for your feedback on the product experience to help us improve.

Pre-orders

Please note that product specifications, including colors, sizes, and materials, may be subject to change. Estimated delivery dates are provided as our best approximation, but unforeseen circumstances may affect the actual schedule. We'll keep you updated on any significant changes through the contact information you provide. If you decide to cancel due to product alterations, you may be eligible for a refund as per our cancellation and refund policy. By placing a pre-order, you acknowledge that the final product may differ from initial expectations. For any questions, please contact our customer service. Thank you for your understanding and support.