Privacybeleid
This Privacy Policy describes how www.candidtails.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This will be governed by Spanish legislation being therefore applicable in what is not hereby provided in terms of interpretation, validity and/or execution.
1-. Who are we?
Candidtails identification:
- Owner: CANDIDTAILS SL
- Registered office: Cl. de Ayala, 27, 2ª Planta, 28001 Madrid, Spain
- CIF: B04934261
- Public Registry: Registered in the Commercial Registry of Madrid, Volume 41755, Folio 1, Page M-678894
- E-mail: info@candidtails.com
2-. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
3-. Personal information we collect:
- First and last name
- Home, postal code and invoice address
- Telephone number
- IP address
- Email address
- Date of birth
- Billing address
Other information we gather are version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Regarding payment information we use Shopify Payments by Shopify International Limited, in accordance with their Privacy Policy as we do not store it. We don’t collect the payment information of the users. The PSP gets the information on our behalf, and they store it in their servers.
4-. Purpose of collection of your data:
Candidtails S.L, will process the data provided automatically or manually to correctly perform the selling process and accomplish the delivery. Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address. Based on this information, we intend to perform analytics, optimize your online experience, and simultaneously protect our online environment.
We will use the data to provide customer support to fulfill the purchase and services stated in this policy.
Among the things we will do, there are, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
The data will be used to send periodically (through SMS, email, etc.) electronic communications with specifics deals, discounts, promotions, offers, products, services, or news related to our website or platform that CANDIDTAILS S.L. considers can be of added value to the user unless otherwise indicated, opposition to do so or a revoke of the consent. After the use has done the previously mentioned, the company can use automated decision making to fulfil the services and complete the purchasing process and shipping, try to improve the online experience and protect the online environment.
If the user provides any kind of third-party data, he/she/they declares that they provided their consent and undertakes to transfer the information contained in this clause, hereby exempting CANDIDTAILS S.L. of kind any responsibility related to this in any regard. However, the company reserves the rights to analyze, investigate or carry out verifications to check this fact, adopting the appropriate measures, in accordance with both the ruling laws and the data protection regulations.
5-. Source of collection
Collected from you during the browsing process. Collected automatically when you access our Site using cookies, log files, tags, or pixels. Personal data collected through our website or different communications, or channels held between both third parties, the company and/or the user will be treated with confidentiality, according to the applicable legislation.
6-. Disclosure for a business purpose:
We share information for business purposes with different parties. Such as our processor Shopify and partners, Sociedad Estatal Correos y Telégrafos, S.A., Advanced Product Descriptions, Announcement Bar Maker, Auto Multi-channel Fulfillment, Customer Privacy, Facebook group, FAQ & Accordions – Enorm, Geolocation, Google group, Hotjar Install, Judge.me, Product Reviews, Packlink PRO Shipping Platform, Seal Subscriptions and Translation Lab - AI Translate.
To provide products or services to you, to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, perform analytics and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. google - https://www.google.com/settings/ads/anonymous facebook - https://www.facebook.com/settings/?tab=ads
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
7-. Your rights:
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, limited, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below info@candidtails.com. Candidtails SL would stop processing the data, except for compelling legitimate reasons, exercise, or defense possible claims. Obtain human intervention, to express their point of view and to challenge the automated decisions taken by CANDIDTAILS S.L., if applicable. You can also file a claim to the Spanish Agency for Data Protection (www.agpd.es) in case that the interested party or user feels that the company has violated any of their rights.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
9-. Store of data
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
10-. Use of cookies
The website of CANDIDTAILS S.L. use cookies to differentiate between different users of the Website. This allows the User to have a better experience when you visit our website, helping to improve it and protect the online environment.
The User may obtain more information about the use of cookies in the link to our Cookies policy.
11-. How long do we keep your data
CANDIDTAILS S.L. will ensure to keep the personal data of the users only during the time necessary for the realization of the purposes for which they were collected and stated before. If the user does not inform the company nor revoke the consents given.
Furthermore, when considered necessary, the information will be kept by the company for the legally established periods, being this a limit of five years or what the ruling law establishes on the matter.
12-. About the update of the privacy policy:
There is a possibility that the Privacy Policy will be updated. Considering this update, of the Privacy Policy to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. It is responsibility of the user to check the privacy policy regularly while interacting or browsing on the website. In case there is a change of the processing of personal information, the user would be informed.